Frequently Asked Questions
✦1. What's my order step?
A: Choose models online or from our catalog firstly, then tell us.
B: We will offer quotation within 48 hours.
C: Due to quotation, you choose what you buy, send us order list.
D: We will make proforma invoice for you to check, if ok, arrange 30% deposit.
E: Once get deposit, we will start to arrange your order.
F: When goods ready, will let you know, arrange rest payment.
G: After full payment received, we can send goods to you by DHL, FEDEX, UPS, TNT, EMS.
✦2. Will moissanite fade or change color over time?
No. There are no likely situations in which the color of moissanite will change when exposed to extreme heat from a jeweler's torch during jewelry repair, but with proper bench techniques there will be no lasting damage, and it will return to its normal color once it cools.
✦3. Is moissanite resistant to scratching?
Yes. Moissanite is durable, tough and extremely resistant to scratching and abrasion. With a hardness of 9.25, moissanite is harder than all other gemstones except diamond.
✦4. Do you accept OEM service?
Yes, we accept OEM, and can customize any designs based on your requirements.
✦5. Are you a factory, wholesaler or trading company?
We are a direct jewelry manufacturer.
✦6. Why is your production time so long?
As a manufacturer, we do not keep goods always in stock. Once customers order, we produce. Wholesalers or trading companies sell stock goods and send them to you in a shorter time, but their prices are higher than ours. We believe our quality goods are worthy of your waiting.