Q
Do you have any warranty?
We offer a two-year limited warranty on each watch. Because Mechanical Watches belong to resistance consumer products, the warranty period is slightly longer, provided it is not artificially damaged. If it is damaged by a non-human cause, we can replace or repair it for you.
Q
What is your MOQ?
In generally, our MOQ is 5-10pcs. We support mixed batch/wholesale pricing and do not have strict requirements. Please share your planned purchase quantity so we can check details for you.
Q
What is your shipment way?
Usually, we ship parcels by air express door-to-door. If you have specific shipment requests, please let us know; we also support FedEx, DHL, or other carriers to deliver parcels to you.
Q
Can I get a sample?
Yes, we can provide a sample. For in-stock samples, please let us know which style you need, and we will provide a sample quotation. Delivery can be arranged within 3-5 days. For sample customization, please share your ideas so we can offer customized service and quotations.
Q
What is your payment way?
A 30% deposit is required to start the order, and the remaining 70% balance is paid before shipping. We accept payments through T/T, trade assurance, Western Union, and PayPal. Once you confirm the order and payment method, we will draft a PI with order details for your reference.
Q
Do I have to pay any duties for my order?
As the recipient, you are responsible for all import taxes, duties, and local sales taxes imposed by the destination country. These fees must be paid to release your order from customs upon arrival.
Ciso Tool
